Frequently Asked Questions
Do you have the same cancellation policy as booking.com?
Yes, we actually set the cancellation policy ourselves for booking.com for each of our properties.
Do you need to pay at the time of booking?
If you are booking well in advance then no. Some properties require a damages deposit when you book, however, this will be refunded on your departure.
If you are booking a last-minute getaway then payment will need to be processed when the booking is made
How do you collect your keys?
When you book, we will provide you with instructions on how to enter the apartment.
Keys are collected from a key box and the access code for the key box is not provided until the day of travel for security reasons.
How do I get in touch with Donnini out of hours, for example, if I arrive after 5 pm?
We have a friendly team in office until 10pm every day.
Our number, 03300 130 882, is on all your documentation and our website.
Is there parking at your properties?
Most of the properties do have a private car park or some sort of allocated space. Alternatively, some of our properties have on-street parking.
Please get in touch with our Guest relations on 03300 130 882, or have a read over your property instructions, to find out more.
Where do I get the WIFI details in the apartment?
All wifi details for each property are on the morning of stay e-mails and SMS, along with your key box code.
The Apartment Guidelines Sheet that is located in the apartment also provides the wifi details.
Do you get any cleans during a stay?
You do not get any during stay cleans. You may pay an extra fee to have your apartment cleaned whilst you stay with us, however, these are not included in the total price.
Is it cheaper to book direct?
Yes, it is usually cheaper to book direct. Our direct prices are normally at least 5% cheaper than OTA's (booking.com, AirBnB, Expedia etc).
Book direct today: stay.donnini.co.uk
How do I request an early check-in or late check-out?
Please get in touch with our Guest Experience team on 03300 130 882, they will be able to let you know if this can be granted and what the cost will be.
Can I buy vouchers?
Yes, you are able to buy physical vouchers and also e-vouchers.
Purchase an e-voucher here.
Do you provide VAT receipts?
We can provide invoice and vat receipts, however, there is no vat included on short stays.
Please get in touch with our accounts team to find out more: accounts@donnini.co.uk
All wifi details for each property are on the morning of stay e-mails and SMS, along with your key box code.
The Apartment Guidelines Sheet that is located in the apartment also provides the wifi details.
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Pet Friendly Accommodation
Pet friendly properties
You couldn’t seriously think about going on holiday without bringing along your favourite (furry) family member?!
Especially to Ayrshire which is packed with so many scenic woodland trails, beaches and dog-friendly attractions for your pooch to sniff around! Go on, make your stay even more special and bring along your furry best friend.
Our properties can be found across Ayrshire, with many in Ayr, Prestwick, Troon, Irvine and Kilmarnock.
Our apartments and houses are situated in prime locations across Ayr, Prestwick, Troon, Irvine and Kilmarnock, in both seaside and countryside locations as well as town centres and suburbs.
We have a wide range of apartments perfect for a romantic getaway, family vacations, group stays or even if you’re travelling solo!
Locations to set your tail wagging!
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Romantic Breaks
Treat your loved one to a stay they'll never forget...
Hidden gems and scenic views are scattered around Ayrshire setting the scene for a romantic getaway. From castle ruins overlooking golden sand to secret gardens dedicated to Rabbie Burns himself, the west coast has it all…
At Donnini, we ensure complete privacy and the total home away from home experience. Come and go as you please, wine and dine courtesy of your very own kitchen, take in the scenery from your private balcony and if it’s just a cosy night in on the cards why not make use of our free Netflix service?
Show that special someone how much you care… Experience more today
Our properties can be found across Ayrshire, with many in Ayr, Prestwick and Kilmarnock.
Our apartments and villas are situated in prime locations across Ayr, Prestwick, Troon and Kilmarnock, in both seaside and countryside locations as well as town centre’s and suburbs.
We have a wide range of apartments perfect for a romantic getaway, family vacations or group stays.
The perfect staycation locations
SLEEP UP TO 8 PEOPLE*
TOWN/CITY CENTRE
BALCONY/GARDENS
TEA / COFFEE
FREE WIFI
FREE NETFLIX
FREE PARKING
SEA VIEWS*
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Group Breaks
Why choose donnini?
At Donnini, we specialise in a tailored service in order to fulfil your requirements exactly. That’s why when catering to the needs of large groups we take everything into consideration!
Our villas can sleep up to many people and are the ideal holiday homes to make the most of a family or friends reunion.
These properties are situated along the Ayrshire coast which is great for experiencing some of the finest seaside towns in Scotland and all they have to offer – Enjoy fabulous beaches, historic sites and country walks!
Everything’s included! How does premium hotel linen, quality fluffy white towels and high quality toiletries sound? Not to mention free wi-fi and Netflix TV too! We haven’t even mentioned our 24/7 concierge service yet! That’s right, it’s all about you… We guarantee to be on hand 24 hours per day throughout your stay.
experience more...
Experience… an expansive veranda overlooking one of Scotland’s oldest and most prestigious golf courses
Experience… the highest quality interiors, professionally designed with elegance and comfort in mind
Experience… the best-kept gardens, perfect for barbeques in the summertime
Experience… the world go by as you gaze across ayr esplanade and further on to the isle of arran all from your very own living area
Experience… living the highlife from your very own hot tub
Simply put, you will experience more…
Our Donnini deluxe range is perfect for large groups!
Flexible cancellations and prepayment options
SLEEP UP TO 13 PEOPLE*
SEASIDE TOWNS
BALCONY/GARDENS
HOT TUB*
FREE WIFI
FREE NETFLIX
FREE PARKING
SEA VIEWS*
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Family Breaks
At Donnini, we specialise in a tailored service in order to fulfil your requirements exactly. That’s why when catering to the needs of large and small families we take everything into consideration when onboarding our family-friendly properties!
Fed up of booking hotels and cramming the kids into the same bedroom as you?
Most of our apartments are equipped with 2 bedrooms (wall to wall) perfect for keeping the kids safe and sound in their own bedrooms at night. We can also provide highchairs and cots for the little ones!
As well as having private rooms to separate the kids and grown-ups, each of our properties has living and kitchen areas perfect for having some family fun!
Travelling in a big group? Our properties can sleep many people and are the ideal holiday homes to make the most of a family reunion. These properties are situated along the Ayrshire coast which is great for experiencing some of the finest seaside towns in Scotland and all they have to offer…
The benefits of staying with Donnini
The perfect staycation locations
Our properties can be found across Ayrshire, with many in Ayr, Prestwick, Troon and Kilmarnock.
Our apartments and houses are situated in prime locations across Ayr, Prestwick, Troon and Kilmarnock, in both seaside and countryside locations as well as town centre’s and suburbs.
We have a wide range of apartments perfect for a romantic getaway, family vacations, group stays or even if you’re travelling solo!
Our top places to visit along the ayrshire coast...
Culzean Castle and Country Park
Heads of Ayr Farm Park
Ayr, Prestwick and Troon Beach
Dumfries House
Kelburn Castle
Dean Castle, Kilmarnock
Family attractions in the local ayrshire area
Flexible cancellations and prepayment options
SLEEP UP TO 13 PEOPLE*
SEASIDE TOWNS
BALCONY/GARDENS
HOT TUB*
FREE WIFI
FREE NETFLIX
FREE PARKING
SEA VIEWS*
Sounds good, right?
Reunite with family now. create memories that last a lifetime in our spacious modern apartments and housesbrowse our accommodation via the link below…
Affordable Breaks
Affordable and stylish
The Donnini Way
We have a fine selection of properties in fantastic locations. So whether you’re looking for a sea view or to have the local amenities right on your doorstep, we’ve got you covered.
We offer our guests more than you might expect – indulge yourself in our spacious, modern apartments and villas with professionally designed interiors all with latest tech facilities. We make sure you’re fully equipped with premium hotel linen, quality fluffy white towels and top quality toiletries. Our absolute guarantee is to be on hand 24 hours per day, ensuring all of your needs are catered for!
Are you thinking staying for a weekend, a few weeks or even multiple years?
We can and will accommodate you whatever your requirements are!
To make things even better… if you plan on staying longer, we can offer discounted rates. For example, guests who plan on staying longer than one month will benefit from savings of between 10% and 40% in comparison to a hotel of the same standard!
This means you will have more money to spend on the things that matter, like visiting a top attraction or a top-quality meal out!
Nothing matters more to us than making sure you get value for money, after all… that’s the donnini way
Stay longer, save more
The perfect staycation locations
Our properties can be found across Ayrshire, with many in Ayr, Prestwick, Troon and Kilmarnock.
Our apartments and villas are situated in prime locations across Ayr, Prestwick and Kilmarnock, in both seaside and countryside locations as well as town centre’s and suburbs.
We have a wide range of apartments perfect for a romantic getaway, family vacations, group stays or even if you’re travelling solo!
