complete cancellation flexibility

peace of mind over your safety, and your wallet.

in response to coronavirus, we have updated our direct booking policies to ensure every guest has complete peace of mind. If you are unable to stay due to further travel, household or lockdown restrictions we will honour complementary date changes and even free cancellation. We would be more than happy to address any concerns or issues you may have through our live chat feature at the bottom right-hand side of your screen, alternatively, you can call us on 03300 130 882.

We understand just how uncertain things are right now… That’s why we want to give you complete peace of mind that we will always do the right thing in any eventuality.

stay sure...

flexible re-arrangements...

If you’re unable to fulfil your stay due to COVID restrictions then we will, of course, offer to move your dates free of charge to dates available in 2022.

RE-ARRANGE YOUR STAY

We’ve shortened our cancellation period for new, direct bookings made in 2021/2022 from 14 days down to 1 day – before check–in. Meaning all direct bookers can cancel right up until the day before your stay and still receive a full refund.

All we ask is that you let us know as soon as possible.

our cancellation policy...

i booked through an OTA, can i cancel?

Yes, you can. But we can’t offer the same cancellation period unless you have booked direct with Donnini! Due to the booking being placed through a third party, all cancellations must be made through the online travel agent you booked with. We will assist you as much as we can but unfortunately, we can’t cancel, re-arrange or refund a booking that hasn’t been made direct. Please get in touch if you need help with this process!

What’s an online travel agent?

Booking.com, Airbnb, Expedia, HomeAway and so on are “online travel agents”

CALL US FOR MORE INFORMATION OR HELP

Many of our apartments are completely isolated from other guests.

Self-check-in, limiting the risk of social interaction.

We have no open foyer.

Absolutely no crowds or public gatherings around the property.

Optional frequent cleans throughout your stay.

Have a personal concierge who can provide around-the-clock, 24/7 assistance for our guests and properties, in any eventuality (shopping, food delivery).

CLEANLINESS STANDARDS

Reasons to trust that you are in safe hands with Donnini Apartments...

Need some more information or peace of mind over our booking policy during this uncertain time?

Please do not hesitate to get in touch with us today. We would be more than happy to address any concerns or issues you may have through our live chat feature at the bottom right hand side of our screen.